Customer Service

Customer Service


 

You are the very reason that we are in business. We offer a selection of items that reflect our personal experience and your interests. Our objective is to bring you distinctive high quality items at prices that give you outstanding value.

 

The LEX Guarantee

As always, we stand behind our goods. If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price. Any item found unsatisfactory on inspection should be returned in unused condition within 30 days with all tags for replacement or refund. Special orders, books and DVDs may be returned only if defective or not as specified.

 

For Your Assistance in Ordering

Orders can be placed online, by fax or by mail. We ship promptly from our office and warehouse facility in Atlanta, Georgia. Goods are normally shipped within five business days of receiving your order. If an item is temporarily out of stock, we will inform you of the expected delay. Your credit card will not be charged until your order is shipped.

 

Online Orders

Orders may be placed through our secure online catalog here at www.Thepassdown.com. If you have any questions about your online order, our email address is sales@lexpromos.com.

 

Fax Orders

Fax is available to take your orders 24 hours a day, seven days a week. Please use our order form and retain it as record of your order. The fax number is 1 (404) 494-3916.

 

Payment

Payment can be made by MasterCard, Visa, American Express, check or money order (in U.S. funds). A $35.00 fee will apply to all returned checks. If paying by credit card, please ensure that your credit card billing address is entered correctly. Billing address errors can prevent us from obtaining authorization and hence can delay your order. Fax orders must be paid by credit card. If you are ordering by fax or mail and charge to a credit card, please sign the order form where indicated and enter your complete card number, CVV number and include the expiration date.

 

Sales Tax

Purchases sent to any address within the State of Georgia must include State Sales Tax of 7%. Sales tax is not required for purchases sent to other states.

 

Standard Delivery

Most orders will be shipped within 5 days of placing the order. We ship using US Postal Service Priority mail and UPS.
Please note:
*Additional time should be allowed during holidays.
*Normal delivery to some rural areas may take longer.
*Errors and discrepancies in billing addresses and order information can increase the order processing time.

 

Gifts

For your convenience, any items purchased as gifts will at your request be sent directly to your friends. You will be given an opportunity to enter a gift ship to address and gift message during the checkout process. When we ship a gift, we include a gift invoice with the shipment which gives the donor's name, address and gift message. No prices are shown on the gift invoice.

 

Gift Certificate

When you wish to send a gift but are unsure of style, color or size, one of our personalized gift certificates can provide the answer. Order online or send us the name and address of the recipient and the amount you wish to give ($25.00 minimum), together with any note of message you wish us to include. We will send the personalized gift certificate and our catalog directly to the recipient. There is no handling charge or sales tax for gift certificates.

Gift Certificates can be redeemed by fax or mail only at this time. If you wish to use a gift certificate for an online order, place your online order in the normal manner, then fax or mail us your gift certificate number. Any price difference can be paid using our normal methods of payment.

 

Comments

We appreciate your feedback. We can be contacted by email at sales@lexpromos.com, or by fax (404) 494-3916 or by mail:

Thepassdown.com c/o
LEX Promos
3645 MarketPlace Blvd.
Suite 130-262
East Point, GA 30344

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